Shagofy

1. From the Shagofy Merchant app

1. Open the app and sign in.
2. Go to More → Close my account.
3. Read what closing does, type your password, and confirm.

2. From the web dashboard

1. Sign in at https://shagofy.com/login.
2. Go to Profile → Close my account, or open https://shagofy.com/account/close directly.
3. Read what closing does, type your password, type CLOSE, and confirm.

3. If you cannot sign in

Write to us from the email address on the account and ask us to close it. We will check that it is really you before we do anything, and we may ask for the last payment reference on the account.

4. Take your money out first

We will not let you close an account that still holds money in its wallet, or has a withdrawal on its way to your bank. Withdraw what is yours first, then close - otherwise the money would be stuck behind an account you can no longer open.

5. What happens straight away

• You cannot sign in again, and your stores stop serving shoppers straight away.
• Your staff lose access at the same moment, and every signed-in device is signed out.
• We keep the record of payments, withdrawals and fees for 5 years, because tax and anti-money-laundering rules require it and a shopper can still dispute a payment.
• We keep your verification documents for the same period, for the same reason.
• After that period the personal details in those records are erased.
• We will not use your details to market to you, and your products and storefront come down at once.

6. Why we keep the payment records

We are not allowed to erase them on request. Money passed through the account, and the law in the countries we serve requires anyone handling payments to keep those records for at least 5 years - for tax, for anti-money-laundering checks, and because a shopper can dispute a payment long after a merchant has left. Those records are locked away from day-to-day use, are not used to contact you, and the personal details in them are erased once the period ends.

If you want to know exactly what we still hold about you, ask us and we will tell you. That is your right, and closing the account does not take it away.

7. Changing your mind

Write to us within 30 days and we can usually reopen the account. After that the stores and their data may be gone for good.

Questions about this policy? Write to support@shagofy.com.